Shipping policy

MAGO MAGA Shipping Policy

This Shipping Policy applies to orders placed through magomaga.com.

MAGO MAGA provides international delivery to more than 160 countries and regions. Available shipping methods, delivery times, customs-clearance arrangements, and shipping charges depend on the destination, product availability, voltage version, warehouse location, and current logistics conditions.

1. Order Processing

After payment and shipping information have been confirmed, orders are normally dispatched within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day. Processing may take longer during product launches, promotional periods, public holidays, or periods of unusually high order volume.

Processing time is separate from the estimated delivery time.

2. Shipping Destinations

We ship to many countries and regions, including:

  • The United States and Canada;
  • The United Kingdom and European countries;
  • Australia and New Zealand;
  • Japan, South Korea, Singapore, and selected Asian destinations;
  • Selected countries in the Middle East, Africa, Central America, South America, and the Caribbean.

Actual shipping availability is determined by the complete delivery address, product, voltage version, and available shipping route.

If your destination is not available at checkout, or if you are located in a remote or special destination, please contact support@magomaga.net before ordering. We will confirm whether delivery can be arranged.

3. Shipping Origin

Depending on inventory availability, destination, product version, voltage specification, and logistics efficiency, orders may be dispatched from:

  • A local or regional warehouse;
  • Our warehouse in China; or
  • Another authorized fulfilment facility.

Orders to the United States, Canada, the United Kingdom, and selected European destinations may be fulfilled from a nearby regional warehouse when inventory is available.

Local warehouse fulfilment is not guaranteed. MAGO MAGA will select the warehouse and shipping route considered most appropriate for each order.

Orders containing multiple products may be dispatched separately.

4. Estimated Delivery Times

Estimated delivery times after dispatch are generally:

  • Local or regional warehouse delivery: approximately 3–7 business days;
  • Standard international delivery: approximately 8–15 business days;
  • Remote areas or special destinations: approximately 15–30 business days;
  • Sea-land or other economy transportation, when applicable: approximately 25–30 days.

These timeframes are estimates and are not guaranteed delivery dates.

Delivery time is calculated from the date of dispatch and does not include order-processing time, weekends, public holidays, customs-clearance delays, remote-area delivery, extreme weather, transportation disruptions, or other circumstances outside our reasonable control.

5. Order Confirmation and Delivery Verification

After receiving an order, we may contact the customer by email to confirm:

  • The order information;
  • The complete shipping address;
  • The selected voltage version;
  • The available shipping method;
  • Customs-clearance requirements; and
  • Any special delivery conditions.

If local logistics restrictions, customs-policy changes, or other special circumstances prevent delivery to the address provided, we will notify the customer.

If we ultimately confirm that delivery cannot be completed, the order will be cancelled and the payment will be refunded to the original payment method.

Our principle is simple: if delivery can be completed, we will arrange it; if delivery is ultimately confirmed to be impossible, we will cancel and refund the order.

6. Shipping Charges

Shipping charges, if applicable, are calculated based on:

  • Destination country or region;
  • Product weight and dimensions;
  • Available shipping method;
  • Warehouse location;
  • Remote-area requirements; and
  • Current promotional offers.

The applicable shipping charge will be displayed at checkout or confirmed with the customer before dispatch.

When a product page or promotion clearly states that free shipping applies, free shipping will be provided according to the applicable destinations, conditions, and promotional period.

Free shipping does not automatically include remote-area surcharges, storage fees, second-delivery fees, customs penalties, or charges resulting from incorrect customer information or failure to complete delivery requirements.

7. Customs-Clearance Arrangements

Different destinations may use different customs-clearance arrangements. The applicable arrangement for an order will depend on the destination and available logistics channel.

7.1 Duty-Paid or Customs-Clearance-Included Delivery

For selected destinations, MAGO MAGA may provide a duty-paid or customs-clearance-included delivery service.

When this service is confirmed for an order, the amount paid generally includes the standard shipping and customs-clearance costs required for delivery to the customer’s address.

The recipient may still be required to provide identification, contact information, a personal or business tax number, company information, or other documents requested by customs authorities.

Customs policies may change without notice. If local authorities directly require the recipient to complete customs clearance or pay additional duties, taxes, or government charges, the recipient must cooperate with the applicable legal requirements.

MAGO MAGA will not impose additional charges from our side after the order has been confirmed unless the customer requests a change or additional charges arise from incorrect information, remote-area delivery, storage, repeated delivery attempts, or another customer-related reason.

7.2 Recipient-Handled Customs Clearance

For certain destinations, MAGO MAGA can arrange international transportation, but the recipient must handle or assist with import customs clearance.

In these circumstances:

  • The recipient is responsible for confirming local import eligibility;
  • The recipient must provide documents required by local customs authorities;
  • Import duties, VAT, customs fees, brokerage charges, and other local charges are the recipient’s responsibility;
  • The recipient must cooperate with customs and the local carrier in a timely manner; and
  • Some destinations may require collection from an airport, seaport, customs-supervised warehouse, or local logistics facility.

The applicable customs arrangement will be determined by the destination, shipping route, and order confirmation.

8. Customs Duties, VAT and Import Taxes

Unless the checkout page or order confirmation specifically states that duties and taxes are included, international orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country or region.

These charges are determined by local authorities and are normally the responsibility of the recipient.

MAGO MAGA does not control local customs assessments and cannot guarantee the amount of any import charge.

Customers should review the applicable import requirements in their country or region before ordering.

9. Remote and Special Destinations

Some islands, military zones, P.O. boxes, remote areas, and special destinations may not support standard door-to-door delivery.

For certain destinations, delivery may only be available to:

  • An airport;
  • A seaport;
  • A customs-supervised warehouse;
  • A carrier collection point; or
  • Another local logistics facility.

Remote-area surcharges, storage fees, second-delivery fees, or special handling charges may apply.

Final delivery availability is subject to confirmation based on the complete shipping address.

10. Meaning of “Door-to-Door Delivery”

“Door-to-door delivery” does not mean that every destination uses the same import procedure, customs arrangement, final-mile carrier, delivery timeframe, or allocation of charges.

The specific delivery service for each order is determined by:

  • The destination;
  • The complete shipping address;
  • The available logistics channel;
  • Customs requirements;
  • Local delivery coverage; and
  • The order-confirmation information provided by MAGO MAGA.

International logistics conditions may change. Delivery coverage and estimated delivery times are therefore subject to the conditions available when the order is processed.

11. Order Tracking

After dispatch, available tracking information will be sent to the email address provided with the order.

Customers may track the shipment through the carrier’s website or the tracking link included in the shipping confirmation.

Tracking information may take 2–5 business days after dispatch to display its first update, particularly for international shipments.

When an international shipment is transferred to a local final-mile carrier, a new tracking number may be issued.

A temporary lack of tracking updates does not necessarily mean that the parcel has been lost.

12. Shipping Delays

International delivery may be delayed by:

  • Customs inspections or clearance requirements;
  • Public holidays;
  • Extreme weather;
  • Carrier disruptions;
  • Remote-area delivery;
  • Incorrect or incomplete customer information;
  • Failure to provide required customs documents;
  • Changes in import regulations; or
  • Other circumstances outside our reasonable control.

If a shipment has not arrived within the estimated delivery period, please review the tracking information and contact the local carrier when a local tracking number is available.

You may also contact support@magomaga.net for assistance.

13. Correct Shipping Information

Customers are responsible for providing accurate and complete shipping information, including:

  • Full recipient name;
  • Complete street address;
  • Apartment or unit number, when applicable;
  • City, state, province, and postal code;
  • Country or region;
  • Valid telephone number; and
  • Valid email address.

Please carefully review this information before completing payment.

MAGO MAGA is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated customer information, except where required by applicable law.

14. Address Changes

If you need to change your delivery address, contact support@magomaga.net as soon as possible.

We will try to update the address if the order has not entered fulfilment or been dispatched.

Once an order has been dispatched, an address change may no longer be possible and will depend on the carrier’s rules.

Additional costs caused by a customer-requested address change may be charged to the customer.

15. Voltage Selection

Roma Pro and certain other electrical products are available in different voltage versions.

Please select the correct voltage before ordering:

  • 120V: generally suitable for the United States, Canada, Japan, and other compatible markets;
  • 230V: generally suitable for the United Kingdom, most European countries, Australia, and many other regions.

Customers are responsible for confirming local voltage and plug compatibility before placing an order.

If you are unsure which voltage version to select, contact support@magomaga.net before ordering.

If the wrong voltage version was selected, contact us immediately. We will try to update the order if it has not been dispatched.

If the order has already been dispatched or delivered, the exchange will be handled under our Refund Policy. For an approved personal-reason exchange, including ordering the wrong voltage version, the reasonable return shipping cost will be shared equally between the customer and MAGO MAGA, with each party responsible for 50%.

16. Lost Shipments

If tracking information indicates that a shipment may be lost, please contact support@magomaga.net.

We may ask the customer to confirm the delivery address and provide information required for a carrier investigation.

If the carrier confirms that the shipment was lost in transit before delivery, MAGO MAGA will provide an appropriate solution, which may include a replacement or refund, at no additional shipping cost to the customer.

If tracking shows that the shipment was delivered but the customer cannot locate it, the customer should first check with household members, neighbours, the building reception area, and the local carrier.

We will assist with a carrier investigation where reasonably possible.

17. Products Damaged During Shipping

Please inspect the parcel and product promptly after delivery.

If your product arrives damaged, contact support@magomaga.net within 7 days after delivery and provide:

  • Your order number;
  • Photos of the outer shipping carton;
  • A clear photo of the shipping label;
  • Photos of the internal packaging;
  • Clear photos or video showing the product damage; and
  • A description of the issue.

Please retain the product and all original packaging while the claim is being reviewed.

For confirmed shipping damage or an incorrect product sent by MAGO MAGA, we will cover the reasonable costs of the approved replacement, return, repair, or other agreed solution.

18. Refused, Unclaimed or Customs-Rejected Shipments

Customers must cooperate with reasonable delivery and customs-clearance requirements.

If the recipient:

  • Refuses delivery;
  • Refuses to complete customs clearance;
  • Refuses to pay applicable local import charges;
  • Fails to submit required documents;
  • Provides an incorrect or incomplete address; or
  • Fails to collect the parcel,

the shipment may be delayed, returned, stored, abandoned, or otherwise handled by the carrier or customs authorities.

Any resulting transportation costs, customs fees, storage charges, redelivery fees, return costs, or other losses may be deducted from the refundable amount where permitted by applicable law.

No deduction will be made when the delivery failure was caused by an error by MAGO MAGA or the carrier.

19. Order Cancellation

To request an order cancellation, contact support@magomaga.net as soon as possible.

We will try to cancel orders that have not entered fulfilment or been dispatched.

Once an order has been dispatched, it normally cannot be cancelled in transit. The customer must receive the shipment and request a return under our Refund Policy.

20. Returns and Exchanges

Shipping costs related to returns and exchanges are governed by our Refund Policy.

In summary:

  • For a confirmed product defect, shipping damage, or an incorrect product sent by MAGO MAGA, MAGO MAGA will cover 100% of the reasonable approved return or replacement shipping cost.
  • For an approved personal-reason return or exchange, the reasonable return shipping cost will be shared equally, with the customer and MAGO MAGA each responsible for 50%.
  • All returns require prior authorization from MAGO MAGA customer support.

Please refer to our Refund Policy for complete eligibility requirements and procedures.

21. Contact Us

For questions regarding delivery availability, order processing, tracking, customs clearance, or shipping problems, please contact:

Brand: MAGO MAGA
Legal company name: COFFEE IS HOME INTELLIGENT TECHNOLOGY CO., LIMITED
Email: support@magomaga.net
Website: https://www.magomaga.com

We normally respond to shipping enquiries within 2 business days.